As Phoenix welcomes the NCAA Final Four Tournament this weekend, AZRT has you covered to ensure you’re ready and prepared for guests to have a fun and safe weekend. Here are some of our top tips to help avoid nuisance issues and prepare your property.
Tip 1: Make Your House Rules Clear and Accessible
It’s important to ensure your guests read and understand your house rules. At a minimum, include rules on quiet hours, guest and vehicle limits, parking, garbage disposal, and pets and the fines or penalties for not adhering to them. While you can require guests to acknowledge the rules in writing, it’s also helpful to maintain good communication with guests before and during their stay.
Tip 2: Take Preventative Action Against Noise
This weekend, neighbors and police will be on high alert for nuisance disturbances. If you don’t live on-site at your STR, use technology like a noise monitoring system to avoid neighbor disruption before it happens.
If guests don’t respond quickly, it will be time to go to plan B, which usually involves activating a friend, family member, or contracted service provider who can show up on-site to check in on the property. Think of this as the equivalent of the front desk manager heading up to a hotel room to knock on the door when phone outreach doesn’t solve a noise issue. Because noise issues can occur at any hour, 24-hour coverage is necessary, as is having a person at the property within 45 minutes.
Additionally, ensuring guests are familiar with quiet hours and expectations is critical. This can be done with pre-arrival messaging, on-site messaging, signage, and in-person check-ins or welcome phone calls upon arrival.
Tip 3: Vet Your Guests
As tempting as it may be to take as many bookings as you can get, gatekeeping your property from problem guests is one of the best gifts you can give yourself as a host. By setting strict house rules and higher standards for your bookings – and then sticking to them – you’ll end up with better guests who are happier with and take good care of your property, better reviews, and more peace of mind.
Tip 4: Prep Your Property
Getting your STR ready to host guests is more than just having the right linens and stocking the right guest amenities. Proper prep requires a multi-dimensional audit of your property and operational processes to ensure a great guest experience and protect you from potential liabilities.
Tip 5: Tighten Up Your Pre-Stay and In-Stay Communication
Communicating well shows you care about your guest’s experience and that you’re a responsible host who keeps an eye on your property and prevents neighborhood disturbances.
In addition to making sure guests can access your property and discover great local businesses and attractions, reiterating your house rules and encouraging neighborly guest behavior is important.
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